Returns & Refunds Policy

At The Pillow Comfort, we want you to feel confident when shopping with us. This Returns & Refunds Policy explains when returns are accepted, how to request a return, and how refunds are processed for orders placed through thepillowcomfort.com by Moulk Inc., doing business as The Pillow Comfort (“The Pillow Comfort,” “we,” “us,” or “our”).

Operator: Moulk Inc. d/b/a The Pillow Comfort
Business Address: 25201 Avenue Tibbitts, STE 210, Valencia, CA 91355, United States
Support Email: support@thepillowcomfort.com

We want you to have enough time to decide whether your pillow is right for you. Eligible pillows may be opened and normally used during our 100-Night Sleep Trial.

The trial begins on the date your order is shown as delivered by the carrier and continues for 100 consecutive days. To request a comfort-related return, you must contact us before the trial period expires.

To remain eligible for the Sleep Trial:

• The pillow must be used at all times with a clean pillowcase or pillow protector over the supplied removable cover.
• Normal signs of ordinary trial use are permitted.
• The pillow must be clean and free from stains, tears, burns, contamination, pet damage, strong or persistent odors, including smoke or pet odors, and damage caused by misuse or improper care.
• Sewn-in law tags and product labels must remain attached.
• You must contact us before returning the product and follow the return instructions we provide.

For an eligible comfort-related return, we will refund the amount actually paid for the returned product, plus applicable sales tax. Original shipping charges are non-refundable, and customers are responsible for return shipping costs.

After your return is authorized, we will provide the designated U.S. return address and return instructions. Do not send a return without prior authorization.

Returned products will be inspected after receipt. Normal use permitted under the Sleep Trial will not, by itself, make a return ineligible.

The returned product must include the pillow, original removable cover, branded storage/carrying bag, and any reusable accessories originally included with the product. Original shipping cartons and disposable shipping materials are not required. Missing non-essential printed materials, such as manuals or informational inserts, will not by themselves make an otherwise eligible return ineligible.

Products that arrive damaged, defective, or incorrect are handled separately under this Policy and are not subject to the customer-paid return-shipping requirement that applies to ordinary comfort-related returns.

To request a return, please contact us at support@thepillowcomfort.com within the applicable return window and include:

• your order number;
• the name used on the order;
• the email address used for the order; and
• the reason for the return.

Please do not send an item before receiving return authorization, return instructions, and the applicable return address. Once your return is authorized, we will provide the designated U.S. return address. The return address may differ from our business or contact address. Returns sent without authorization or to an incorrect address may be delayed, and you may be responsible for resulting shipping costs.

Please inspect your order after delivery. If an item arrives damaged, visibly defective, or incorrect, contact us as soon as reasonably possible, preferably within seven days after delivery.

Include:

• your order number;
• a description of the issue; and
• clear photographs or videos of the product, shipping box, label, and packaging where applicable.

Failure to contact us within seven days does not limit any non-waivable rights relating to a defect that could not reasonably have been discovered during that period.

If we confirm that the item arrived damaged, defective, or incorrect, we will provide an appropriate resolution consistent with applicable law. Depending on the circumstances, this may include a replacement, full or partial refund, or another reasonable resolution.

If we require a confirmed damaged, defective, or incorrect item to be returned, we will provide a prepaid return label or reimburse reasonable return shipping costs according to our instructions.

Unless required by applicable law, returns may be denied for:

• pillows that do not satisfy the requirements of the 100-Night Sleep Trial;
• pillows with stains, tears, burns, contamination, pet damage, strong or persistent odors, or damage caused by misuse or improper care;
• products that have been materially altered or improperly cleaned or cared for;
• products with required sewn-in law tags or product labels removed;
• products returned without the pillow, original removable cover, branded storage/carrying bag, or required reusable accessories;
• products marked as final sale or non-returnable before purchase;
• gift cards, store credit, or promotional items with no cash value; or
• products otherwise clearly identified as non-returnable before purchase.

Original shipping cartons, disposable shipping materials, manuals, and non-essential printed inserts are not required for an otherwise eligible Sleep Trial return.

These exclusions do not apply to verified damaged, defective, or incorrect products or to rights that cannot legally be waived.

For comfort-related returns under the 100-Night Sleep Trial, and other eligible returns that are not the result of our error, return shipping costs are the customer’s responsibility.

Original shipping charges are non-refundable for comfort-related returns.

If we provide a prepaid return label for your convenience, we may deduct the disclosed cost of that label from your refund.

If we confirm that a product arrived damaged, defective, or incorrect, we will provide a prepaid return label or reimburse reasonable return shipping costs in accordance with our instructions. We will also cover return shipping where required by applicable law.

If an order is refused, unclaimed, undeliverable, or returned because of an incorrect or incomplete address provided by the customer, we may deduct the actual shipping and carrier charges reasonably incurred in connection with that shipment, where permitted by law. Any deduction will not exceed the costs actually incurred.

All returned items are subject to inspection once received.

Receiving a returned item does not automatically guarantee a refund. We will inspect the returned item and determine, reasonably and in good faith, whether it meets the requirements of this Policy.

Normal use permitted under the 100-Night Sleep Trial will not, by itself, be grounds for denying a return.

If a returned item does not qualify for a refund, we will contact you regarding the decision and any available options. If you request that an ineligible item be shipped back to you, you may be responsible for the applicable shipping cost.

After an eligible return is delivered to us, please allow up to five business days for inspection.

If the return is approved, we will issue the refund to the original payment method within five business days after approval. Your bank or payment provider may require additional time to post the refund to your account.

Refunds may be reduced or denied where permitted by applicable law if:

• the returned product does not satisfy the applicable return eligibility or condition requirements;
• required product components or reusable accessories are missing;
• required sewn-in law tags or product labels have been removed;
• the return does not otherwise comply with this Policy; or
• we reasonably determine, based on available information, that fraud, abuse, or material manipulation of this Policy has occurred.

Missing original shipping cartons, disposable shipping materials, manuals, or other non-essential printed materials will not by themselves make an otherwise eligible Sleep Trial return ineligible.

For an eligible Sleep Trial return, the refund will equal the amount actually paid for the returned product, plus applicable sales tax attributable to that product, subject to the non-refundable shipping terms described above.

We do not guarantee direct exchanges.

If you would like a different item, color, or variation, the fastest option may be to place a new order separately, subject to product availability. If we choose to offer an exchange in a specific case, that does not create an ongoing obligation to offer exchanges in all cases.

We cannot guarantee that an order can be changed or canceled once it has been placed.

If you need to request a cancellation, please contact us as soon as possible at support@thepillowcomfort.com. If the order has already entered processing, fulfillment, or shipment, cancellation may no longer be possible.

If an order is successfully canceled before shipment, we will generally issue a refund to the original payment method.

If an order is refused, unclaimed, undeliverable, or returned to sender for reasons not caused by us, we may deduct the actual shipping and carrier charges reasonably incurred, where permitted by law. Any deduction will not exceed the costs actually incurred.

If a package is returned because of an incorrect or incomplete address provided by the customer, we may issue a refund less the actual shipping and carrier costs incurred or request payment of additional shipping costs before reshipping.

Refunds for products purchased as part of a bundle or promotion will be calculated using the discounted amount allocated to the returned item, rather than its regular individual price.

If a return causes the remaining order to no longer qualify for a discount, free gift, or promotional benefit, the refund may be adjusted to reflect the terms disclosed with the promotion, where permitted by law.

Any required promotional item must be returned in eligible condition to receive the full applicable refund.

We may review return requests and transactions for suspected fraud, false claims, repeated policy abuse, misuse of promotions, or other unlawful conduct.

Where permitted by law, we may deny fraudulent or abusive requests, restrict future purchases, or take other appropriate action.

Nothing in this Policy limits a customer’s lawful right to dispute an unauthorized or incorrect charge with their payment provider.

Nothing in this Policy is intended to limit, exclude, or override any non-waivable consumer rights that apply under applicable law.

If a written warranty is provided for a product, or if applicable law provides additional rights regarding defective goods, those rights remain subject to the terms of that warranty and applicable law.

We may update this Returns & Refunds Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date.

Unless applicable law requires otherwise, a return will generally be governed by the Policy in effect when the applicable order was placed.

If you have any questions about this Returns & Refunds Policy or need help with a return request, please contact us:

Moulk Inc. d/b/a The Pillow Comfort
25201 Avenue Tibbitts, STE 210
Valencia, CA 91355
United States

Email: support@thepillowcomfort.com