Privacy policy

The Pillow Comfort (“The Pillow Comfort,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Moulk Inc., doing business as The Pillow Comfort, collects, uses, discloses, and protects personal information when you visit thepillowcomfort.com (the “Site”), place an order, contact us, subscribe to marketing communications, or otherwise interact with our brand.

Operator: Moulk Inc. d/b/a The Pillow Comfort
Business Address: 25201 Avenue Tibbitts, STE 210, Valencia, CA 91355, United States
Support Email: support@thepillowcomfort.com

This Privacy Policy applies to personal information collected through our Site, email, customer support communications, advertising and analytics tools, order processing systems, and related services.

This Policy does not apply to third-party websites, platforms, or services that may be linked from our Site or used independently by you.

Moulk Inc., doing business as The Pillow Comfort, operates a pillow and sleep-comfort e-commerce business. We develop and manage The Pillow Comfort brand, establish product requirements and specifications, work with third-party suppliers and manufacturers to produce products for our brand, import and store products, and sell products directly to customers through our online store and related sales channels.

Products sold under The Pillow Comfort brand may be manufactured by third-party suppliers and manufacturers according to requirements and specifications established by us.

We may collect the following categories of personal information:

A. Information You Provide Directly

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Order details
• Account login information, if accounts are offered
• Customer service messages, support requests, review submissions, and other communications
• Marketing preferences
• Any other information you choose to provide to us

B. Transaction and Order Information

• Products viewed, added to cart, purchased, returned, or exchanged
• Order history
• Payment status
• Fraud-prevention signals related to orders

C. Device and Usage Information

• IP address
• Browser type
• Device type
• Operating system
• Site activity and navigation behavior
• Referral source
• Approximate location based on IP address
• Cookie IDs, analytics identifiers, advertising identifiers, and similar technologies

D. Information From Third Parties

We may receive information from:

• Payment processors
• E-commerce platform providers
• Shipping and fulfillment providers
• Advertising and analytics partners
• Email and SMS service providers
• Fraud-prevention and security vendors
• Social media or advertising platforms
• Business partners or service providers acting on our behalf

We may use personal information for the following business and commercial purposes:

• To operate, maintain, and improve the Site
• To process and fulfill orders
• To send order confirmations and other order-, delivery-, or customer-service-related communications
• To provide customer support
• To manage returns, refunds, replacements, or warranty-related matters if offered
• To communicate with you about products, promotions, launches, and updates, subject to applicable law
• To personalize content, offers, and advertising
• To analyze traffic, trends, and customer behavior
• To detect, investigate, and help prevent fraud, abuse, chargebacks, security incidents, and unauthorized activity
• To comply with legal obligations
• To enforce our Terms of Service and other policies
• To evaluate and improve operations, products, and customer experience

We and our service providers may use cookies, pixels, tags, SDKs, session replay tools, and similar technologies to operate the Site, understand user behavior, measure campaign performance, remember preferences, and support advertising.

These technologies may collect information about your device, browser, actions on the Site, and interactions with our emails or advertisements.

Depending on how our tools are configured, certain advertising or analytics activity may be considered “sharing” for cross-context behavioral advertising under California law. Where required, we will provide applicable notice and opt-out mechanisms.

You can manage cookies through your browser settings. Please note that blocking certain cookies may affect Site functionality.

We do not sell your personal information for money.

We may disclose personal information to the following categories of third parties when reasonably necessary for business operations:

• E-commerce and website providers to host and operate the Site
• Payment processors to process payments securely
• Shipping, warehousing, and logistics providers to pack, ship, track, and deliver orders
• Manufacturers, suppliers, quality-control vendors, and sourcing partners when reasonably necessary for product development, compliance, quality review, warranty handling, defect investigation, or business operations
• Marketing, analytics, and advertising providers to measure traffic, improve campaigns, and support customer acquisition
• Email, SMS, and customer support providers to communicate with you
• Fraud prevention, security, legal, and compliance vendors to help protect our business, customers, and systems
• Professional advisors such as lawyers, accountants, insurers, and consultants
• Government authorities or other parties when required by law, legal process, or to protect rights, safety, or property
• A buyer, investor, lender, or successor entity in connection with a merger, acquisition, financing, restructuring, asset sale, or similar business transaction

We share only the information reasonably necessary for the relevant purpose.

Payments are typically processed by third-party payment processors. We generally do not store your full payment card number on our own systems. Payment information is handled according to the applicable payment processor’s own privacy and security practices.

To fulfill and deliver orders, we may share relevant order and contact information with fulfillment partners, warehouses, logistics providers, and carriers such as USPS, UPS, FedEx, DHL, or other shipping providers we use from time to time.

The information shared may include your name, shipping address, phone number, email address, order number, and shipment details, but only to the extent necessary to process and deliver your order and provide support related to shipping.

If you subscribe to emails, SMS, or other promotional communications, we may use your contact information to send you news, promotions, launch announcements, cart reminders, and other marketing messages, subject to applicable law.

You can unsubscribe from marketing emails by using the unsubscribe link in the message. For SMS, you may follow the instructions provided in the message. Even if you opt out of marketing, we may still send you transactional or service-related communications, such as order confirmations or support responses.

If you submit a review, testimonial, photo, video, or other content to us, we may use that content in connection with our business, including on the Site, social media, advertisements, email campaigns, or product pages, consistent with any permissions you grant and applicable law.

Please do not submit personal information you do not want made public in public-facing reviews or comments.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide products and services,
• maintain business and tax records,
• comply with legal obligations,
• resolve disputes,
• enforce agreements, and
• detect and prevent fraud or misuse.

Retention periods may vary depending on the nature of the information and the reason we collected it.

We use reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to such signals, our Site may not respond to all Do Not Track browser signals in the same way.

We may allow certain third-party analytics or advertising technologies to collect information about your activity over time and across different websites or online services, subject to your choices, browser settings, and any rights provided by applicable law.

This section applies to California residents to the extent required by applicable law.

California residents may have certain rights regarding their personal information, which can include the right to:

• know what categories of personal information we collect,
• know the sources of that information,
• know the business or commercial purposes for collecting, using, or disclosing it,
• know the categories of third parties to whom it is disclosed,
• request access to specific pieces of personal information,
• request deletion of certain personal information,
• request correction of inaccurate personal information,
• opt out of the sale or sharing of personal information, if applicable,
• limit the use of certain sensitive personal information, if applicable, and
• not be discriminated against for exercising applicable privacy rights.

To submit a privacy request, please contact us at support@thepillowcomfort.com with the subject line Privacy Request.

We may need to verify your identity before processing certain requests. We may also deny a request where an exception applies or where the law does not require us to comply.

Categories of Personal Information We May Collect

In the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers
• Commercial information
• Internet or network activity information
• Geolocation data derived from IP address
• Customer communications
• Inferences drawn from browsing or purchase behavior
• Sensitive personal information where necessary for payment, account access, fraud prevention, or customer support

Categories of Third Parties to Whom We May Disclose Personal Information

• Service providers and contractors
• Payment processors
• Shipping and logistics providers
• Advertising and analytics providers
• Customer support providers
• Fraud prevention and security providers
• Professional advisors
• Government or legal authorities where required
• Successor entities in a business transaction

Nevada residents may have the right to request that a business not sell certain covered information to certain third parties. If you are a Nevada resident and would like to make such a request, please contact us at support@thepillowcomfort.com.

Moulk Inc., doing business as The Pillow Comfort, is based in the United States. If you access the Site from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate. By using the Site where permitted by law, you understand that your information may be transferred to jurisdictions that may not provide the same level of data protection as your home country.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the “Last Updated” date above. Where required by law, we may provide additional notice.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Moulk Inc. d/b/a The Pillow Comfort
25201 Avenue Tibbitts, STE 210
Valencia, CA 91355
United States

Email: support@thepillowcomfort.com